Ocular Technologies, which sells contact center offerings, has partnered with headset manufacturer Plantronics (News 
- Alert). Ocular officials say the move is a way to enhance its “competitiveness in the contact center arena by offering a complete unified communication services portfolio and becoming a one-stop shop for customers.”
Duncan Barnes, channel manager at South Africa's reseller of Plantronics products, Headset Solutions, says the company has “always seen Ocular Technologies as a strategic partner in the African contact center environment. With Ocular Technologies extending its specialist skills into the UC market, it allows us to jointly ensure that local customers get the best technology.”
Barnes said having Ocular in their value added reseller (VAR) program “supports Plantronics in its African strategy.”
Early this year Plantronics added new products and services to its unified communications portfolio, TMC’s (News - Alert) Sujata Garud reported, adding that the company was “delivering a vision of smarter, more intuitive communications and pioneering the next generation of mobile communications devices and technologies to help people stay connected regardless of location or device.”
On the occasion of its 50th anniversary, Garud wrote, Plantronics offered their UC Toolkit, a complete set of “tools, training and documentation for expanding the growth of unified communications and two new flagship products for the UC market, Voyager PRO UC and Calisto 825.”
Late last year TMC’s Tracey Schelmetic wrote that South Africa-based Ocular Technologies started offering its clients an IP contact center: Altitude Software’s (News - Alert) vBox 4.0, a new version of the Portuguese contact center software provider's SIP Server.
Altitude's vBox 4.0 was designed to allow organizations of all sizes to deploy multimedia IP contact centers quickly, Schelmetic wrote, adding that “The Altitude vBox is an infrastructure product optimized by Altitude Software, based on the Asterisk (News - Alert) IP open source PBX, said Ebrahim Dinat, sales and marketing director at Ocular Technologies.”
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by
Juliana Kenny
